Last updated: 19 September 2026
The Change Agenda is operated by Athena Strategic Pty Ltd as trustee for Athena Enterprises, trading as The Change Agenda (ABN 50 436 471 449).
This policy applies to physical products purchased directly from The Change Agenda, including Catalyst Cards, the book How People Really Get On at Work, and other products we may offer through our online store.
We ship to customers in Australia and internationally.
Order processing
Orders are processed as promptly as possible after payment has been received.
Any delivery timeframes displayed on our website are estimates only and may vary depending on destination, carrier availability, public holidays and circumstances outside our reasonable control.
Shipping charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Delivery
Orders are delivered to the address provided when your order is placed. Please check your delivery details carefully before submitting your order.
The Change Agenda is not responsible for delays or delivery problems resulting from incorrect or incomplete delivery information supplied by the customer.
Delivery delays
Once an order has been provided to a delivery carrier, delivery times are largely outside our control. If your order is significantly delayed, please contact us and we will assist where reasonably possible.
Lost or damaged orders
If you believe an order has been lost in transit or it arrives damaged, please contact hello@thechangeagenda.net with your order details.
International orders
Customers are responsible for any customs duties, taxes or import charges imposed by the destination country unless otherwise stated at checkout.
International delivery timeframes may vary significantly.
Contact
For shipping or delivery enquiries, contact:
The Change Agenda