Last updated: 19 September 2026
We want you to be delighted with your purchase from The Change Agenda. If something isn’t right, please contact us and we will do our best to help.
This policy applies to physical products purchased directly from The Change Agenda, including Catalyst Cards, books and other products offered through our online store.
Change of mind
If you change your mind about a purchase, you may return it within 28 days of receiving your order for a refund or exchange, provided that:
- the product is unused and in its original condition;
- any packaging, wrapping, labels or other components are intact and in their original condition;
- you provide proof of purchase; and
- you contact us before returning the product.
Unless the product is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it to us.
We recommend using a trackable delivery method, as we cannot be responsible for change-of-mind returns that are lost or damaged in transit.
Original shipping charges are not refundable for change-of-mind returns.
Exchanges
If you would like to exchange an eligible product, please contact us within 28 days of receiving it.
Exchanges are subject to product availability. If the requested replacement is unavailable, we can offer a refund in accordance with this policy.
Customers are responsible for return postage and any applicable delivery charge for replacement products in a change-of-mind exchange.
Faulty, damaged or incorrect products
If your order arrives damaged, is faulty, or is not what you ordered, please contact us as soon as reasonably possible at hello@thechangeagenda.net.
Please provide your order number and a brief description of the problem. We may also ask for photographs to help us understand and resolve the issue.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Where we have sent you an incorrect product, or a return is required because of a fault or damage for which we are responsible, we will meet reasonable return shipping costs as required by law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
The rights provided by this Returns & Exchanges Policy are in addition to any rights and remedies you have under the Australian Consumer Law or other applicable legislation.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
The 28-day period applying to our voluntary change-of-mind policy does not limit your rights in relation to a faulty or non-compliant product under the Australian Consumer Law.
Refunds
Once an eligible return has been received and inspected, we will process the refund to the original payment method.
Please allow reasonable processing time for the refund to appear in your account. Timing after we issue a refund may depend on your bank, card issuer or payment provider.
International orders
We accept returns from international customers in accordance with this policy.
For change-of-mind international returns, customers are responsible for return shipping costs and any associated duties, taxes or charges.
Shipping charges, customs duties, import taxes and similar charges are not refundable for change-of-mind returns.
Different consumer protection laws may also apply depending on the country in which you are located. Nothing in this policy is intended to exclude any consumer rights that cannot lawfully be excluded.
Before returning an item
Please do not send an item back without first contacting us.
For all return and exchange enquiries, contact:
The Change Agenda
Email: hello@thechangeagenda.net
Please include your name, order number and the reason for your return or exchange. We will provide the appropriate return instructions.