Last updated: 19 September 2026
The Change Agenda respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, communicate with us, subscribe to our communications, engage our services or purchase products from us.
About us
The Change Agenda is operated by Athena Strategic Pty Ltd as trustee for Athena Enterprises, trading as The Change Agenda (ABN 50 436 471 449).
In this policy, “The Change Agenda”, “we”, “us” and “our” refer to that business.
What personal information we collect
The information we collect depends on how you interact with us and may include:
- your name and contact details, including your email address, telephone number and postal or delivery address;
- your organisation, position or professional details;
- information you provide when making an enquiry, registering for an event, subscribing to our communications or engaging our services;
- billing, order, delivery and transaction information when you purchase products from us;
- records of communications between you and The Change Agenda; and
- technical and usage information associated with your use of our website, including information collected through cookies and analytics technologies.
When you make a purchase, payment information is processed securely by our third-party payment provider, Stripe. We do not ordinarily receive or store your complete credit or debit card details.
How we collect personal information
We generally collect personal information directly from you, including when you:
- use or make an enquiry through our website;
- purchase a product;
- subscribe to our mailing list or other communications;
- attend or register for an event;
- engage The Change Agenda to provide services; or
- communicate with us by email, telephone, social media or other means.
We may also collect information automatically when you use our website through cookies and similar technologies.
In some circumstances, we may receive personal information from a third party, for example where someone refers you to us or provides your details in connection with an engagement or event.
How we use personal information
We may collect, hold and use personal information to:
- respond to enquiries and communicate with you;
- provide our consulting, advisory, facilitation and other professional services;
- process and fulfil purchases and manage payments, deliveries, exchanges and returns;
- administer events, workshops and other activities;
- provide newsletters, updates and other communications you have requested or consented to receive;
- manage our business relationships;
- administer, analyse and improve our website, services and products;
- maintain the security and integrity of our website and systems;
- meet our legal, regulatory, accounting and administrative obligations; and
- otherwise operate The Change Agenda.
We will not sell your personal information.
Email communications
We use Kit to help manage email subscriptions and communications.
If you subscribe to our mailing list or other marketing communications, you can unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us.
We may still send transactional or administrative communications where necessary, for example in relation to an order you have placed.
Payments
Online payments are processed using Stripe.
Stripe may collect and process information required to complete your transaction in accordance with its own privacy practices and terms.
The Change Agenda does not ordinarily store complete payment card details.
Website analytics and cookies
Our website is built using WordPress and uses Google Analytics and cookies or similar technologies to help us understand how visitors use our website and to improve its performance and content.
Information collected may include your device and browser type, pages visited, approximate location, referring website and other website usage information.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
Disclosure to third parties
We may disclose personal information where reasonably necessary to operate our business, including to:
- website hosting, technology and IT service providers;
- Stripe and other payment or transaction service providers;
- Kit and other communications providers;
- Google and analytics providers;
- delivery, postal and courier services;
- professional advisers, including accountants and lawyers; and
- government, regulatory or law enforcement authorities where required or authorised by law.
We take reasonable steps to disclose only the information necessary for the relevant purpose.
Overseas processing and disclosure
Some of the third-party technology and service providers we use operate internationally or store or process information outside Australia.
As a result, personal information may be processed or stored overseas, including in countries in which our technology providers or their service providers operate.
The countries involved may change as those providers’ infrastructure and service arrangements change. Where required, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.
Storage and security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
We use reputable technology and service providers and maintain reasonable administrative and technical safeguards appropriate to our business.
No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements and applicable legal and regulatory obligations.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below. We may need to verify your identity before providing access or making a correction.
Privacy enquiries and complaints
If you have a question or concern about how we handle your personal information, or believe that your privacy has been breached, please contact:
The Change Agenda
Email: hello@thechangeagenda.net
We will consider your enquiry or complaint and respond within a reasonable period.
If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices.
The current version will always be published on our website and will show the date on which it was last updated.